At Iz&Co. we pride ourselves in creating all of our jewelry in New York City and every piece is made to order. Please allow us two weeks to fulfill your purchase, if you need your jewelry by a certain date please email us and we will do the best we can to accommodate your request. For Christmas (and any other major holiday) orders should be placed with three weeks in advance to allow time for delivery.
Our passion is to make beautiful and amazing jewelry for you that is of high quality and craftsmanship, but also, we are very careful along the way to make sure that all of our diamonds and color gemstones used are conflict free and ethically mined. We take this issue very seriously and work closely with our suppliers to ensure that they adhere to these practices being that we love jewelry but would not tolerate anybody being abused or mistreated in the process.
What If I Got The Wrong Ring Size?
No worries, we got you covered! If the ring size that you selected is too big or too small we offer a one time free re-sizing, Simply email us first to let us know the new desired ring size and also to notify us that you are sending the ring our way. Remember to always send us your jewels insured, we are not responsible for lost and/or damaged goods!
What Is Your Warranty?
Great news, you have a full 1 year warranty on each and every single jewel that we make for you! If one of your badass jewelry has any issues within the first year of your purchase we'll be happy to repair it at no cost provided it has been subjected to normal wear and tear. As an extra bonus, you will have a one time free cleaning/maintenance service with each purchase within that same 1 year warranty. If after that 1 year warranty you would like for us to repair and/or give maintenance to your jewelry we will happily do so at a discounted rate. Remember to always email us before sending your jewels our way!
Can I Customize Existing Designs?
You definitely can! Every single piece is made to order to your specifications, if you see any of our designs and would like them in 18K or platinum and/or any other diamond or color gemstones that are not on our website please feel free to send us an email with your request and we will reply back within 24hrs with an estimate and additional info.
What If My Order Is A Gift?
All orders come in a beautiful gift box. If you wish to add a card with a personal message we can definitely do this as well! When checking out write the message that you would like to add in the "Note/Special Instruction" box and we will make sure that we do this before shipping your item(s) to that special person!
I Placed My Order, Now What Happens?
After placing your order you will receive an email confirmation and we shall start working on your jewelry! You will receive a second email when your order is shipped so that you may track your package and make any delivery changes if needed.
What Methods Of Payment Can I Use?
We accept all major credit cards and orders are securely processed. Your personal information is only used for your order with Iz&Co.
How Is My Order Being Shipped?
All orders are shipped insured via FedEx/USPS and require signature for delivery.
Fees per order are as follows:
*Continental USA: COMPLIMENTARY
International orders shipping time is 5 - 10 business days + however long the package takes in customs.
***For international orders, the customer is responsible for all duties and taxes***
Can I Return My Jewelry?
We are confident you will fall in love with your jewelry! However, if you are not satisfied, we will provide a full refund (excluding shipping costs) within 15 days of the delivery date. Any returns after the 15 day period will only be elegible for store credit. Please contact us first to notify us of your return before you send it back. Items must be insured and in their original condition. We are not responsible for lost or damaged returns.
What Exactly Is Black Gold?
All of our black gold jewelry designs are 14k white gold with a black rhodium platting finish. This finish does scratch/fade on the areas where it comes into contact with other surfaces giving it a rugged look, please note that this is a normal occurrence on this type of finish. If in the future you would like to restore the black finish or completely change your black gold jewelry back to its original white gold state we can certainly do so for you.
Interested In A One Of A Kind Piece?
If you have an idea and/or special design in mind that you would like us to create for you (including engagement rings) send us an email with some details and pictures/drawings/references if possible and we will contact you with an estimate. All custom and personalized jewelry (including engraved items) are a final sale.
We work hard to give you the best service and experience with us. If you have any questions about your order or any of our designs please don't hesitate to contact us. We're here to help!